Customer service is awesome with these guys! I was in the beginning process of starting my therapy and got injured I contacted Charlie and let him know what had happened and told him I will need to wait to start and asked if I would be refunded the start up fee since I hadn’t started anything. Charlie said yes I can get it back and when I heal up can start the process again. I received my refund within an hour from my talk with Charlie! Just wanted to say thank you and I will be in touch soon!!
